Thank you for shopping with ZQFlix.com! We want you to be fully satisfied with your purchase. However, if you need to return a product or request a refund, please review our Refund/Return Policy below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in new, unused, and resalable condition (unopened and in its original packaging).
- The return must be initiated within 30 days of the date you received the product.
- A proof of purchase (receipt, order number, or transaction details) is required to process the return.
2. Non-Returnable Items
Certain items cannot be returned under our policy, including:
- Opened or used items (unless defective).
- Gift cards, downloadable content, or digital products.
- Personalized or customized items.
- Perishable goods (e.g., food, flowers, etc.).
3. Return Process
If you are eligible for a return, please follow these steps:
- Contact our support team at hello@zqflix.com with the following details:
- Your order number and/or receipt.
- The item(s) you wish to return.
- A brief explanation of the reason for the return.
- Once your return request is approved, we will provide you with a return authorization and instructions for returning the product.
- Pack the item securely in its original packaging (if available) to prevent damage during shipping.
- Ship the item back to the address provided by our support team. You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective items).
4. Refunds
- Once we receive the returned item and confirm that it meets the return eligibility, we will process your refund to the original payment method.
- Please note that shipping costs are non-refundable, and a restocking fee may apply to certain items, which will be deducted from your refund.
- Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at hello@zqflix.com. We will offer one of the following options:
- Replacement: We will send you a replacement product at no additional cost.
- Refund: If a replacement is unavailable, we will issue a full refund, including shipping costs.
- Return Shipping Costs: If the item is defective or damaged, we will cover the return shipping costs.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item (following our return process) and place a new order for the desired product.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once the order has been processed and shipped, it will need to follow our regular return procedure.
8. Exceptions
In certain circumstances, exceptions may apply:
- Sale or Clearance Items: These are only eligible for return if they are defective or damaged.
- Special Orders or Custom Products: These may be subject to different return terms. Please contact us for details before making your purchase.
9. Changes to the Refund/Return Policy
We reserve the right to update or modify this Refund/Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. Please review this policy periodically for any updates. Your continued use of ZQFlix.com following any changes indicates your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Refund/Return Policy, or if you need assistance with a return, please contact us at:
Email: [hello@zqflix.com]
